Consumer Rights – Cancellation and Refund Conditions

GENERAL: 
In case you order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract provided to you. 
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and Distance Contracts Regulation (OG:27.11.2014/29188) and other applicable laws in relation to the sale and delivery of the product they purchased. 
Shipping fees with product shipping costs will be paid by the buyers. 
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. Buyers may terminate the contract in case the product is not delivered within this period,  
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, In case any. 
In case it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days. 
IN CASE THE PURCHASED PRODUCT  FEE IS NOT PAID: 
In case the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller’s obligation to deliver the product ends. 
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD: 
After the product is delivered, In case it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days at the SELLER’s shipping expense. 
IN CASE THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS: 
In case force majeure occurs that the Seller cannot foresee and the product cannot be delivered in time, the situation shall be notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. In case the buyer cancels the order; In case he made the payment in cash, this fee shall be paid to him in cash within 14 days from the cancellation. In case the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer’s account within 2-3 weeks. 
OBLIGATION OF THE BUYER TO CONTROL THE PRODUCT: 
The Buyer shall inspect the goods/services subject to the contract before receiving them; it shall not receive damaged and defective goods/services such as crushed, broken, torn packaging etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. THE BUYER must carefully protect the goods/services after delivery. Goods/services should not be used In case the right of withdrawal is to be exercised. Invoice must be returned with the product. 
RIGHT OF WITHDRAWAL: 
THE BUYER may exercise his/her right to withdraw from the contract by rejecting the product without any legal and criminal responsibility and without giving any justification, provided that he/she notifies the SELLER of the following contact information within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she shows. 
CONTACT INFORMATION FOR THE SELLER ‘S RIGHT OF WITHDRAWAL: 
COMPANY; 
NAME/TITLE : ŞIK MAKAS GİYİM SANAYİ VE TİC. A.Ş. 
ADDRESS : 15 Temmuz Mahallesi 1507. Sok. NO:5 
Güneşli, 34212 Bağcılar / İSTANBUL 
EMAIL: [email protected] 
TEL : 0212 550 29 29 
FAX : 0212 550 29 33 
TERM OF THE RIGHT OF WITHDRAWAL: 
In case the Buyer purchases a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the approval of the consumer before the expiry of the right of withdrawal. 
The costs arising from the use of the right of withdrawal belong to the SELLER. 
In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the “Products for which the right of withdrawal cannot be exercised” regulated in this contract. 
EXERCISE OF RIGHT OF WITHDRAWAL: 
The invoice of the product delivered to the person or BUYER (In case the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. The order returns issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.) 
The return form should be delivered complete and undamaged with the box, packaging and standard accessories, In case any, of the products to be returned. 
RETURN TERMS: 
THE SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to receive the return of the goods within 20 days. 
In case there is a decrease in the value of the goods due to the fault of the BUYER or the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of the fault. However, THE BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal. 
In the event that the campaign limit amount organized by THE SELLER is decreased below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is cancelled. 
PRODUCTS WHOSE RIGHT OF WITHDRAWAL CANNOT BE USED: 
Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of deterioration or that are likely to expire, which are prepared in line with the BUYER’s request or explicitly personal needs and are not suitable for return, products that are not suitable for health and hygiene to be returned In case the package is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, it is also not possible to return goods related to periodicals such as newspapers and magazines, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging In case opened by THE BUYER in accordance with the Regulation. In addition, it is not possible to exercise the right of withdrawal regarding the services where the performance has begun with the approval of the consumer before the expiry of the right of withdrawal. 
Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copieable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toners, cartridges, strips, etc.) must be unopened, untested, undamaged and unused in order to be returned. 
DEFAULT AND LEGAL RESULTS: 
THE BUYER accepts, declares and undertakes that it will pay interest and be responsible to the bank within the framework of the credit card agreement between the cardholder and the bank in case of default in the case of making payment transactions with a credit card. In this case, the relevant bank may resort to legal remedies; it may claim the costs and attorney’s fee from the BUYER and in case of default due to the BUYER’s debt in any case, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt. 
PAYMENT AND DELIVERY: 
You can make Bank Transfer or EFT (Electronic Funds Transfer) to any of our İş Bank accounts (TL). 

Account No: TR43 0006 4000 0011 2550 0971 28 

With your credit cards on our site, you can benefit from online single payment or online installment options for all kinds of credit cards. Your online payments will be charged to your credit card at the end of your order. 

ŞIK MAKAS GİYİM SANAYİ VE TİC. A.Ş. (CRS Medical Textiles)